An NEMT dispatch checklist for a workable day.

• Check the service date, pickup address, drop-off address, and appointment or arrival window.
• Allow for pickup access, boarding, handoff, and any confirmed assistance requirements.
• Review the return trip: a fixed pickup and a will-call return require different communication.
• Confirm cancellations and changes with the appropriate party before dispatch.

• Check that the assigned driver and vehicle are available for the run.
• Review vehicle seating, accessibility needs, and required equipment.
• Consider existing work, breaks, service windows, and where the vehicle starts and ends.
• Check that the driver can access the correct itinerary and knows how changes will be communicated.

• Compare estimated driving time and distance for each trip leg.
• Inspect pickup access, road restrictions, and difficult maneuvers.
• Save the reviewed road-route choice and check that it is available in the assigned driver’s itinerary.
• Allow for variation in travel time; a map estimate does not include every delay at pickup or drop-off.

After service, review trip progress and the records used for costs and invoicing. Confirm your payer’s documentation and submission requirements separately. Operational checklists do not replace contractual, clinical, or regulatory requirements.

Use this guide as a starting point and adapt it to your business’s policies, vehicles, contracts, and passenger needs.